Who we are

Our business name is Melanie’s Holistic Healing and our website address is https://melaniesholistichealing.com

Our contact information is:

Email: info@melaniesholistichealing.com                                   Ph: 0416258168

What personal data we collect and why we collect it

When you place an order via Melanie’s Holistic Healing you will need to input your name and address. You will also have the option to include your phone number and email address. Melanie’s Holistic Healing does not collect any other information. Your payment information is not stored on the website. If payment is made by PayPal or AfterPay only those institutions will have your payment details. We also do not retain any financial information when paying by Direct Debit or Credit Card. If you subscribe to the monthly newsletter, your name and email address is collected, however this is not stored on the website but rather is collected and stored on Mailchimp’s website.

Melanie’s Holistic Healing collects your data to enable your orders to be sent to the correct person and address. Melanie’s Holistic Healing also collects data via sign up forms or product enquiries to allow an answer to be sent back or to email our customers information and newsletters.

By default WordPress does not collect any personal data about visitors, and only collects the data shown on the User Profile screen from registered users. .

  • Comments – When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
  • Media – If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
  • Contact forms – Melanie’s Holistic Healing keeps contact form submissions for a 3 month period for customer service purposes, but we do not use the information submitted through them for marketing purposes.
  • Cookies –  If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
  • Embedded content from other websites – Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
  • Analytics – Melanie’s Holistic Healing does not have any analytics enabled on the website

Who we share your data with

For orders your personal information is being collected by Melanie’s Holistic Healing as well as either Australia Post or Couriers Please. For newsletter subscriptions your information is being collected by Mailchimp. For payments your financial information is being taken care of by either PayPal or AfterPay. Direct Debit information is not collected. Credit card payments are not retained by Melanie’s Holistic Healing and are taken care of by Square.

Melanie’s Holistic Healing will not share your data with anyone apart from the required companies to either deliver your order or send you a newsletter. We do not share your data with any third party company for marketing purposes.

We may use your information to provide services/products to you, to contact you at any time regarding questions, queries or to provide information.

We may also use your contact information to notify you of important changes to our website or to inform you of special promotions which may be of interest to you. Before we do so, we will provide you with an opportunity to give us permission to send you marketing or promotional material. You may also notify us at any time if you do not wish to receive marketing or promotional material by contacting us.

You are not required to provide us with any personal information when visiting/browsing our website.

Your payment information is not stored on the website. If payment is made by PayPal or Afterpay only those institutions will have your payment details. We also do not retain any financial information when paying by Direct Debit or Credit Card.

How long we retain your data

We keep enquiry form and product enquiries for a maximum of 3 months. We do not keep analytics records. We keep customer purchase records for a period of 5 years. If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments you can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

How we protect your data

We take your contact details and privacy seriously. On this website we have active security measures in place.