Site Terms and Conditions
The information on www.melaniesholistichealing.com is for information purposes only and is not intended to be a substitute for professional medical advice, diagnosis or treatment. Melanie’s Holistic Healing does not accept any liability for any injury, loss or damage incurred by use of information or products.
Melanie’s Holistic Healing makes every effort to provide the most accurate and up to date information about products and services offered.
Melanie’s Holistic Healing respects the privacy of your personal information. Melanie’s Holistic Healing collects personal information directly from you when you enter your personal details on our website. This can be in the form of placing an order through the Web Shop, subscribing to the newsletter, details provided on the contact form or via email/text. Personal information usually collected will be your Name, Email address, Phone numbers and Address. Financial details can be collected by PayPal, AfterPay or Direct Debit payment options.
Use and disclosure of personal information
We may use your information to provide services/products to you, to contact you at any time regarding questions, queries or to provide information.
We may also use your contact information to notify you of important changes to our website or to inform you of special promotions which may be of interest to you. Before we do so, we will provide you with an opportunity to give us permission to send you marketing or promotional material. You may also notify us at any time if you do not wish to receive marketing or promotional material by contacting us.
You are not required to provide us with any personal information when visiting/browsing our website.
Your payment information is not stored on the website. If payment is made by PayPal or Afterpay only those institutions will have your payment details. We also do not retain any financial information when paying by Direct Debit or Credit Card.
Free Shipping Terms & Conditions
Melanie’s Holistic Healing offers free shipping on orders of $99 and over. Value is in Australian dollars and is for Australia wide delivery only. No international orders will be accepted. The total of $99 must be after any coupons or discounts have been applied.
Free shipping will be automatically assigned during the checkout process for all orders of $99 or more.
The Free Shipping offer may be limited and subject to change without notice.
If your shipping comes to a value of $40 or more, the Free Shipping offer will be void. We will contact you to arrange payment.
Next Day Shipping
To take advantage of next day shipping all orders must be placed by 5pm Monday to Friday. Any orders placed after 5pm will be processed the next business day and items sent the following day. Shipping is available from Monday to Friday. Any orders placed on Friday won’t be shipped until the following Monday. Tracking is always available for your package. After you have placed your order and your order has been processed, you will receive an email with your consignment number and the courier/postal service that was used. Melanie’s Holistic Healing does not take any responsibility for parcels that have gone missing or for delays that happen with your delivery. Please contact the courier or postal service that was used to enquire about a missing or delayed parcel.
Tracking is always available for your package/s. After you have placed your order and your order has been processed, you will receive an email with your consignment number and the courier/postal service that was used. Once your item/s has/have been picked up from Melanie’s Holistic Healing, it becomes the responsibility of the designated courier company/postal service. Melanie’s Holistic Healing does not take any responsibility for parcels that have gone missing, for delays that happen with your delivery or with damaged on arrival products. Please contact the courier or postal service that was used to enquire about a missing or delayed parcel or to lodge a complaint/claim.
We now have the convenience of offering customers AfterPay as a payment method. By choosing AfterPay you are entering into a contract with AfterPay to make regular payments for your item/s. This contract is between AfterPay and the customer. Melanie’s Holistic Healing has no capability of helping with delayed or late payments. This can only be rectified via your contract with AfterPay. If you have a problem with a product, please contact Melanie’s Holistic Healing to resolve. AfterPay cannot assist with tracking your parcels or for refunds, this is solely handled by Melanie’s Holistic Healing. For change of mind or faulty products, please visit our Refunds, Returns and Exchanges section.
Competition Terms & Conditions
WIN A LAVENDER PRIZE PACK!! – NOW CLOSED (WINNER WAS SONJA BOLLNOW)
Simply click on the ‘ENTER NOW’ button in the current newsletter and you’re in with a chance. Increase your chances by making a purchase within the competition dates. For every $1 spent, gain one extra entry.
Competition runs from January 25th 2018 until February 22nd 2018 at 5pm. Winner will be randomly drawn and announced on 23rd February 2018.
Terms & Conditions: Entering this competition means entrants accept these terms and conditions. Prize is 1 x Mt Retour Certified Organic Lavender Hand Cream, 1 x Mt Retour Certified Organic Stress Soother Roll On & 1 x Springfield’s 30ml Lavender Essential Oil. Winner will be announced via personal message, website, Facebook, Instagram & Twitter on 23rd February 2018. Prize cannot be altered or transferred. To be eligible to enter you must enter via the newsletter. Additional entries can be gained by making a purchase during the competition dates. For every $1 spent you will gain one additional entry. The entrant agrees to indemnify Melanie’s Holistic Healing against all costs and claims by third parties arising from a breach of these terms and conditions.
If you would like more information please contact us.
Melanie’s Holistic Healing – 0416258168
Melanie’s Holistic Healing reserves the rights to all content found on www.melaniesholistichealing.com. All logo’s, photos and information found on the website, brochures, downloads, catalogues and forms remains the property of Melanie’s Holistic Healing. All logo’s, photos and information contained on the website, brochures, downloads, catalogues and forms may not be copied, imitated or used in whole or in part, without the prior written permission of Melanie’s Holistic Healing or the applicable trademark owner.
You may not use meta tags or any other “hidden text” utilising “Melanie’s Holistic Healing” or any other name, trademark or product or service name of Melanie’s Holistic Healing without our prior written permission.
All other trademarks, registered trademarks, product names, company names, logos or photos mentioned on Melanie’s Holistic Healing site are the property of their respective owners.
Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Melanie’s Holistic Healing.
You may only access and print out any content on this web site for your personal use. All other use, copying or reproduction of this web site or its contents is prohibited. No part of this web site or its contents may be reproduced on any external web sites, whether by reproduction, framing or otherwise, without Melanie’s Holistic Healing’s written consent.