Site Terms and Conditions
The information on www.melaniesholistichealing.com is for information purposes only and is not intended to be a substitute for professional medical advice, diagnosis or treatment. Melanie’s Holistic Healing does not accept any liability for any injury, loss or damage incurred by use of information or products.
Melanie’s Holistic Healing makes every effort to provide the most accurate and up to date information about products and services offered.
Melanie’s Holistic Healing respects the privacy of your personal information. Melanie’s Holistic Healing collects personal information directly from you when you enter your personal details on our website. This can be in the form of placing an order through the Web Shop, subscribing to the newsletter, details provided on the contact form or via email/text. Personal information usually collected will be your Name, Email address, Phone numbers and Address. Financial details can be collected by PayPal, AfterPay or Direct Debit payment options.
Use and disclosure of personal information
- What information is being collected?
When you place an order via Melanie’s Holistic Healing you will need to input your name and address. You will also have the option to include your phone number and email address. Melanie’s Holistic Healing does not collect any other information. Your payment information is not stored on the website. If payment is made by PayPal or AfterPay only those institutions will have your payment details. We also do not retain any financial information when paying by Direct Debit or Credit Card. If you subscribe to the monthly newsletter, your name and email address is collected, however this is not stored on the website but rather is collected and stored on Mailchimp’s website.
- Who is collecting it?
For orders your personal information is being collected by Melanie’s Holistic Healing as well as either Australia Post or Couriers Please. For newsletter subscriptions your information is being collected by Mailchimp. For payments your financial information is being taken care of by either PayPal or AfterPay. Direct Debit information is not collected. Credit card payments are not retained by Melanie’s Holistic Healing and are taken care of by Square.
- How is it collected?
Melanie’s Holistic Healing collects your data by sign up forms and order forms. For all other companies please visit their websites to read their privacy policies.
- Why is it being collected?
Melanie’s Holistic Healing collects your data to enable your orders to be sent to the correct person and address. Melanie’s Holistic Healing also collects data via sign up forms or product enquiries to allow an answer to be sent back or to email our customers information and newsletters.
- How will it be used?
At Melanie’s Holistic Healing we take your privacy seriously and will only use your data to reply to enquiries, send orders to the correct person and address or to send newsletters to your email. For third party companies such as Australia Post, Couriers Please,Mailchimp, PayPal, AfterPay or Square please visit their sites to read how your data will be used.
- Who will it be shared with?
Melanie’s Holistic Healing will not share your data with anyone apart from the required companies to either deliver your order or send you a newsletter. We do not share your data with any third party company for marketing purposes.
We may use your information to provide services/products to you, to contact you at any time regarding questions, queries or to provide information.
We may also use your contact information to notify you of important changes to our website or to inform you of special promotions which may be of interest to you. Before we do so, we will provide you with an opportunity to give us permission to send you marketing or promotional material. You may also notify us at any time if you do not wish to receive marketing or promotional material by contacting us.
You are not required to provide us with any personal information when visiting/browsing our website.
Your payment information is not stored on the website. If payment is made by PayPal or Afterpay only those institutions will have your payment details. We also do not retain any financial information when paying by Direct Debit or Credit Card.
Free Shipping Terms & Conditions
Melanie’s Holistic Healing offers free shipping on orders of $99 and over. Value is in Australian dollars and is for Australia wide delivery only. No international orders will be accepted. The total of $99 must be after any coupons or discounts have been applied.
Free shipping will be automatically assigned during the checkout process for all orders of $99 or more.
The Free Shipping offer may be limited and subject to change without notice.
If your shipping comes to a value of $40 or more, the Free Shipping offer will be void. We will contact you to arrange payment.
Turn Around Time
Orders are processed in the order they are received. We try to process all orders within 24-72 hours. If your order will need more handling time than 24-72 hours, you will be notified with an email.
We allow certain products to be back-ordered when placing your order. These products are very popular. Back-orders can take anywhere from 3 days to 3 weeks to fulfil. If you have back-ordered a product, please allow these time frames to be accounted for before contacting us to check on the whereabouts of your order. If your back-ordered product is going to take longer than 3 weeks, you will be sent an email advising you of the delay. If there is a back-order on your order, your entire order will not be sent until the back-ordered product has arrived. If you wish for your order to be sent without the back-order, please contact us. This may result in two shipping fees being charged.
Standard Postage Flat Rate
If you choose standard postage at the checkout your order will be sent with either Australia Post or Couriers Please. Items can take anywhere from 2-13 business days to receive depending on your location. You will be sent tracking details after your order has been processed. Our current standard postage rate is $9.95 Australia wide. This cost is not weight dependent. All items are sent with ‘signature on delivery’ required. If you prefer to have your items left you will need to give ‘Authority To Leave’ on your order. Giving Authority to Leave means that in the unlikely event that your parcel goes missing or is stolen, Melanie’s Holistic Healing is not held liable. There will be no refunds or claims made as Authority to Leave means you have taken responsibility for the safe arrival of your parcel. Melanie’s Holistic Healing does not take any responsibility for parcels that have gone missing or for delays that happen with your delivery. Please contact the courier or postal service that was used to enquire about a missing or delayed parcel.
To take advantage of express postage all orders must be placed by 5pm Monday to Friday. Any orders placed after 5pm will be processed the next business day and items sent the following day. Shipping is available from Monday to Friday. Any orders placed on Friday won’t be shipped until the following Monday. Items can take anywhere from 1-5 business days to receive depending on your location.You will be sent tracking details after your order has been processed. Our current express postage rate is $14.95 Australia wide. This cost is not weight dependent. All items are sent with ‘signature on delivery’ required. If you prefer to have your items left you will need to give ‘Authority To Leave’ on your order. Giving Authority to Leave means that in the unlikely event that your parcel goes missing or is stolen, Melanie’s Holistic Healing is not held liable. There will be no refunds or claims made as Authority to Leave means you have taken responsibility for the safe arrival of your parcel. Melanie’s Holistic Healing does not take any responsibility for parcels that have gone missing or for delays that happen with your delivery. Please contact the courier or postal service that was used to enquire about a missing or delayed parcel.
Click & Collect
If you live locally (Waterford, QLD, 4133), you are welcome to collect your order for free. Orders can only be collected at an appropriate day and time as appointed by Melanie’s Holistic Healing. After placing your order, please contact Melanie’s Holistic Healing to arrange a day and time to collect. You cannot collect your parcel outside this allotted appointment time. If you cannot make your allotted time, you will need to contact Melanie’s Holistic Healing to reschedule another time slot. Any customers who turn up outside their allotted time will be turned away.
We now have the convenience of offering customers AfterPay as a payment method. By choosing AfterPay you are entering into a contract with AfterPay to make regular payments for your item/s. This contract is between AfterPay and the customer. Melanie’s Holistic Healing has no capability of helping with delayed or late payments. This can only be rectified via your contract with AfterPay. If you have a problem with a product, please contact Melanie’s Holistic Healing to resolve. AfterPay cannot assist with tracking your parcels or for refunds, this is solely handled by Melanie’s Holistic Healing. For change of mind or faulty products, please visit our Refunds, Returns and Exchanges section.
We now have available the fun product called ‘Mystery Bags’. These bags are a great way to sample some of the items we have available with the fun feeling of getting a present. The items within are not revealed until you open the bag after receiving the product. Products sent in Mystery Bags are a mystery, meaning you cannot choose what you receive. Items cannot be exchanged, returned or refunded. Mystery bags can vary. Not every $20, $50 or $100 mystery bag will contain the same products, although some may.
In the notes section of your Mystery Bag order, please include your skin type a) Combination, Oily or b) Dry, Normal or Sensitive. Whilst there is no guarantee of a skin care product being included in your mystery bag, this will help if there is. If no skin type is mentioned in the notes section, then we will send a randomly chosen product. If you have allergies of any kind, please list them in the notes section of your order.
Competition Terms & Conditions
ENTER FOR YOUR CHANCE TO WIN A BOXED MAGNESIUM BATH SALT SET (3 X 300GM TUBS)
Simply click on the ‘ENTER NOW’ button in the current newsletter and you’re in with a chance.
Increase your chances by
- Leave a review: on your favourite product on the website (=one entry)
- Leave a review: on Facebook MelaniesHolisticHealing (=one entry)
- Leave a review: on Facebook AfterPay Obsession Group (=one entry)
- Comment & Share the competition post on Facebook (= two entries)
- Make a purchase within the competition dates (= five entries)
Competition runs from August 20th until 5pm, August 24th 2018. Winners will be randomly drawn and announced on August 25th 2018.
Terms & Conditions: Entering this competition means entrants accept these terms and conditions. Prize is:-
Prize – A Boxed Set of 3 x 300gm Magnesium Bath Salt Tubs (Nourish, Nurture, Protect)
Winner will be announced via personal message, website, Facebook, Instagram & Twitter on 25th August 2018. Prize cannot be altered, transferred or exchanged for cash. To be eligible to enter you must enter via the newsletter. Additional entries can be gained by following the steps 1 – 5 as outlined above. The entrant agrees to indemnify Melanie’s Holistic Healing against all costs and claims by third parties arising from a breach of these terms and conditions. This promotion is in no way sponsored, endorsed or administered by, or associated with Facebook.
If you would like more information please contact us.
Melanie’s Holistic Healing – 0416258168
Melanie’s Holistic Healing reserves the rights to all content found on www.melaniesholistichealing.com. All logo’s, photos and information found on the website, brochures, downloads, catalogues and forms remains the property of Melanie’s Holistic Healing. All logo’s, photos and information contained on the website, brochures, downloads, catalogues and forms may not be copied, imitated or used in whole or in part, without the prior written permission of Melanie’s Holistic Healing or the applicable trademark owner.
You may not use meta tags or any other “hidden text” utilising “Melanie’s Holistic Healing” or any other name, trademark or product or service name of Melanie’s Holistic Healing without our prior written permission.
All other trademarks, registered trademarks, product names, company names, logos or photos mentioned on Melanie’s Holistic Healing site are the property of their respective owners.
Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Melanie’s Holistic Healing.
You may only access and print out any content on this web site for your personal use. All other use, copying or reproduction of this web site or its contents is prohibited. No part of this web site or its contents may be reproduced on any external web sites, whether by reproduction, framing or otherwise, without Melanie’s Holistic Healing’s written consent.