Site Terms and Conditions

The information on www.melaniesholistichealing.com is for information purposes only and is not intended to be a substitute for professional medical advice, diagnosis or treatment. Melanie’s Holistic Healing does not accept any liability for any injury, loss or damage incurred by use of information or products.

Melanie’s Holistic Healing makes every effort to provide the most accurate and up to date information about products and services offered.

Privacy Statement – For more information please visit our Privacy Policy page.

Melanie’s Holistic Healing respects the privacy of your personal information. Melanie’s Holistic Healing collects personal information directly from you when you enter your personal details on our website. This can be in the form of placing an order through the Web Shop, subscribing to the newsletter, details provided on the contact form or via email/text. Personal information usually collected will be your Name, Email address, Phone numbers and Address. Financial details can be collected by PayPal, AfterPay or Direct Debit payment options.

Use and disclosure of personal information

  • What information is being collected?

When you place an order via Melanie’s Holistic Healing you will need to input your name and address. You will also have the option to include your phone number and email address. Melanie’s Holistic Healing does not collect any other information. Your payment information is not stored on the website. If payment is made by PayPal or AfterPay only those institutions will have your payment details. We also do not retain any financial information when paying by Direct Debit or Credit Card. If you subscribe to the monthly newsletter, your name and email address is collected, however this is not stored on the website but rather is collected and stored on Mailchimp’s website.

  • Who is collecting it?

For orders your personal information is being collected by Melanie’s Holistic Healing as well as either Australia Post or Couriers Please. For newsletter subscriptions your information is being collected by Mailchimp. For payments your financial information is being taken care of by either PayPal or AfterPay. Direct Debit information is not collected. Credit card payments are not retained by Melanie’s Holistic Healing and are taken care of by Square.

  • How is it collected?

Melanie’s Holistic Healing collects your data by sign up forms and order forms. For all other companies please visit their websites to read their privacy policies.

  • Why is it being collected?

Melanie’s Holistic Healing collects your data to enable your orders to be sent to the correct person and address. Melanie’s Holistic Healing also collects data via sign up forms or product enquiries to allow an answer to be sent back or to email our customers information and newsletters.

  • How will it be used?

At Melanie’s Holistic Healing we take your privacy seriously and will only use your data to reply to enquiries, send orders to the correct person and address or to send newsletters to your email. For third party companies such as  Australia PostCouriers Please,MailchimpPayPal, AfterPay or Square please visit their sites to read how your data will be used.

  • Who will it be shared with?

Melanie’s Holistic Healing will not share your data with anyone apart from the required companies to either deliver your order or send you a newsletter. We do not share your data with any third party company for marketing purposes.

We may use your information to provide services/products to you, to contact you at any time regarding questions, queries or to provide information.

We may also use your contact information to notify you of important changes to our website or to inform you of special promotions which may be of interest to you. Before we do so, we will provide you with an opportunity to give us permission to send you marketing or promotional material. You may also notify us at any time if you do not wish to receive marketing or promotional material by contacting us.

You are not required to provide us with any personal information when visiting/browsing our website.

Your payment information is not stored on the website. If payment is made by PayPal or Afterpay only those institutions will have your payment details. We also do not retain any financial information when paying by Direct Debit or Credit Card.

Free Shipping Terms & Conditions

Melanie’s Holistic Healing offers free shipping on orders of $99 and over. Value is in Australian dollars and is for Australia wide delivery only. No international orders will be accepted. The total of $99 must be after any coupons or discounts have been applied.

Free shipping will be automatically assigned during the checkout process for all orders of $99 or more.

The Free Shipping offer may be limited and subject to change without notice.

If your shipping comes to a value of $40 or more, the Free Shipping offer will be void. We will contact you to arrange payment.

Turn Around Time

Orders are processed in the order they are received. We try to process all orders within 24-72 hours. If your order will need more handling time than 24-72 hours, you will be notified with an email.

Back-Orders

We allow certain products to be back-ordered when placing your order. These products are very popular. Back-orders can take anywhere from 3 days to 3 weeks to fulfil. If you have back-ordered a product, please allow these time frames to be accounted for before contacting us to check on the whereabouts of your order. If your back-ordered product is going to take longer than 3 weeks, you will be sent an email advising you of the delay. If there is a back-order on your order, your entire order will not be sent until the back-ordered product has arrived. If you wish for your order to be sent without the back-order, please contact us. This may result in two shipping fees being charged.

Standard Postage Flat Rate

If you choose standard postage at the checkout your order will be sent with either Australia Post or Couriers Please. Items can take anywhere from 2-13 business days to receive depending on your location. You will be sent tracking details after your order has been processed. Our current standard postage rate is $9.95 Australia wide. This cost is not weight dependent. All items are sent with ‘signature on delivery’ required. If you prefer to have your items left you will need to give ‘Authority To Leave’ on your order. Giving Authority to Leave means that in the unlikely event that your parcel goes missing or is stolen, Melanie’s Holistic Healing is not held liable. There will be no refunds or claims made as Authority to Leave means you have taken responsibility for the safe arrival of your parcel. Melanie’s Holistic Healing does not take any responsibility for parcels that have gone missing or for delays that happen with your delivery. Please contact the courier or postal service that was used to enquire about a missing or delayed parcel.

Express Postage

To take advantage of express postage all orders must be placed by 5pm Monday to Friday. Any orders placed after 5pm will be processed the next business day and items sent the following day. Shipping is available from Monday to Friday. Any orders placed on Friday won’t be shipped until the following Monday.  Items can take anywhere from 1-5 business days to receive depending on your location.You will be sent tracking details after your order has been processed. Our current express postage rate is $14.95 Australia wide. This cost is not weight dependent. All items are sent with ‘signature on delivery’ required. If you prefer to have your items left you will need to give ‘Authority To Leave’ on your order. Giving Authority to Leave means that in the unlikely event that your parcel goes missing or is stolen, Melanie’s Holistic Healing is not held liable. There will be no refunds or claims made as Authority to Leave means you have taken responsibility for the safe arrival of your parcel. Melanie’s Holistic Healing does not take any responsibility for parcels that have gone missing or for delays that happen with your delivery. Please contact the courier or postal service that was used to enquire about a missing or delayed parcel.

Click & Collect

If you live locally (Waterford, QLD, 4133), you are welcome to collect your order for free. Orders can only be collected at an appropriate day and time as appointed by Melanie’s Holistic Healing. After placing your order, please contact Melanie’s Holistic Healing to arrange a day and time to collect. You cannot collect your parcel outside this allotted appointment time. If you cannot make your allotted time, you will need to contact Melanie’s Holistic Healing to reschedule another time slot. Any customers who turn up outside their allotted time will be turned away.

AfterPay

We now have the convenience of offering customers AfterPay as a payment method. By choosing AfterPay you are entering into a contract with AfterPay to make regular payments for your item/s. This contract is between AfterPay and the customer. Melanie’s Holistic Healing has no capability of helping with delayed or late payments. This can only be rectified via your contract with AfterPay. If you have a problem with a product, please contact Melanie’s Holistic Healing to resolve. AfterPay cannot assist with tracking your parcels or for refunds, this is solely handled by Melanie’s Holistic Healing. For change of mind or faulty products, please visit our Refunds, Returns and Exchanges section.

Competition Terms & Conditions 

ENTER FOR YOUR CHANCE TO WIN – THREE COMPETITIONS WITH THREE DIFFERENT PRIZES

COMPETITION ONE: WIN $20 TO SPEND ONLINE AT MELANIE’S HOLISTIC HEALING
COMPETITION TWO: WIN $30 TO SPEND ONLINE AT MELANIE’S HOLISTIC HEALING
COMPETITION THREE: WIN $50 TO SPEND ONLINE AT MELANIE’S HOLISTIC HEALING

How to Enter –
COMPETITION ONE = INSTAGRAM
Upload a photo to Instagram of you using your favourite Mt Retour or Springfields essential oil with #iluvaromatherapy and tag @melaniesholistichealing.
COMPETITION TWO = FACEBOOK
Find the competition post advertised on www.facebook.com/MelaniesHolisticHealing and
1. Like the post and the page
2. Comment or post a photo of your favourite essential oil
3. Find another persons comment or photo that you like on the post and like or love.

COMPETITION THREE = FILL IN THE BLANK
Frankincense Essential oil has __________ properties making it the ideal oil to use to ease _____ pain and arthritis.
Send your entry to info@melaniesholistichealing.com with the subject line COMPETITION THREE and the correct answers in the body of the email. Include your name and return email address.

Winners will be chosen by Melanie’s Holistic Healing by the following methods:
COMPETITION ONE: The most inventive photo will be chosen as the winner.
COMPETITION TWO: The photo or comment with the most ‘likes or loves’ wins. You cannot like or love your own photo/comment.
COMPETITION THREE: The first randomly drawn entry with the correct answer wins.

Competition runs from October 20th until 5pm, December 8th 2018. Winners will be announced on December 9th 2018.

GOOD LUCK!!
Terms & Conditions: Entering this competition means entrants accept these terms and conditions. Prizes are as listed above.

Winner will be announced via personal message, website, Facebook, Instagram & Twitter on 9th December 2018. Prizes cannot be altered, transferred or exchanged. The entrant agrees to indemnify Melanie’s Holistic Healing against all costs and claims by third parties arising from a breach of these terms and conditions. This promotion is in no way sponsored, endorsed or administered by, or associated with Facebook or Instagram. Any inappropriate photos will be deleted and reported and will be classified as a breach of competition entry and be null and void. Entrants must follow the instructions for each competition, any instruction not followed results in an incorrect competition entry and will be null and void. Winners who are selected are the final winners and no other entrants will be considered. Melanie’s Holistic Healing has full authority to choose a correct entry. As this is a skilled competition, no licence is required. If there are no entries to either of the competitions, there will be no winner and no extension of the competition.

ENTER FOR YOUR CHANCE TO WIN A MYSTERY GIFT PACK – NOW CLOSED (WINNER IS ROSEMARY BUTCHER)

Competition open to newsletter subscribers only. Simply follow the directions in this month’s newsletter to win a gorgeous mystery prize pack.

Competition runs from October 20th until 5pm, November 23rd 2018. Winner will be announced on November 24th 2018.

GOOD LUCK!!
Terms & Conditions: Entering this competition means entrants accept these terms and conditions.

Winner will be announced via personal message, website, Facebook, Instagram & Twitter on 24th November 2018. Prizes cannot be altered, transferred or exchanged for cash. The entrant agrees to indemnify Melanie’s Holistic Healing against all costs and claims by third parties arising from a breach of these terms and conditions. This promotion is in no way sponsored, endorsed or administered by, or associated with Facebook or Instagram.

Contact details

If you would like more information please contact us.

Melanie’s Holistic Healing – 0416258168

Email:- info@melaniesholistichealing.com

Copyright

Melanie’s Holistic Healing reserves the rights to all content found on www.melaniesholistichealing.com. All logo’s, photos and information found on the website, brochures, downloads, catalogues and forms remains the property of Melanie’s Holistic Healing. All logo’s, photos and information contained on the website, brochures, downloads, catalogues and forms may not be copied, imitated or used in whole or in part, without the prior written permission of Melanie’s Holistic Healing or the applicable trademark owner.

You may not use meta tags or any other “hidden text” utilising “Melanie’s Holistic Healing” or any other name, trademark or product or service name of Melanie’s Holistic Healing without our prior written permission.

All other trademarks, registered trademarks, product names, company names, logos or photos mentioned on Melanie’s Holistic Healing site are the property of their respective owners.

Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Melanie’s Holistic Healing.

You may only access and print out any content on this web site for your personal use. All other use, copying or reproduction of this web site or its contents is prohibited. No part of this web site or its contents may be reproduced on any external web sites, whether by reproduction, framing or otherwise, without Melanie’s Holistic Healing’s written consent.

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